Frequently Asked Questions

General

• Do i need travel insurance for Morocco?

  Anyone traveling to Morocco should consider purchasing good medical travel insurance to help cover costs if something goes wrong. If you have any pre-existing medical conditions, you must disclose them in your travel insurance application. There are both governmental and private hospitals in Morocco.

• Is Morocco a safe country?

  Morocco is a safe destination to visit. As a visitor, you're unlikely to be assaulted or gravely injured because there is just a minor crime (scams and pickpockets). Morocco is currently highly secure to travelers.

• How to dress in Morocco as a female traveller?

  If you're considering a trip to Morocco, you're undoubtedly aware that it's a Muslim country with specific dress codes for women. Even though no one expects you to dress like a local Moroccan, there are still principles you should follow to honor the culture and avoid unwanted attention. For a female traveler, the usual rule is to wear loose clothing that does not disclose too much of your body.

• Do i need a visa to visit Morocco?

  If your vacation does not last longer than three months, you can enter Morocco without applying for a visa. Nevertheless, all visitors must arrive with a valid passport for at least six months from entry into Morocco. Visa is required for all visitors to Morocco, except for citizens of the following countries:Algeria, Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bulgaria, Brazil, Chile, Congo (Rep), Côte d'Ivoire, Guinea, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Guinea (Conakry), Hong Kong, Hungary, Iceland, Indonesia, Italy, Ivory Coast, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxemburg, Korea(Rep), Kuwait, Libya, Liechtenstein, Mali, Malta, Mexico, Monaco, Netherlands, New Zealand, Niger, Norway, Oman, Peru, Philippines, Poland, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Senegal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, and Venezuela.

• Can i drink tap water in Morocco?

  When it comes to Morocco, tap water is a topic that is frequently discussed. For locals, it's usually safe, but if you're visiting from another country, you should drink bottled water because you don't know how your body will respond to the various germs prevalent in the tap water.

• What is Moroccan currency? Can I use Dollars and Euros?

  Although Euros, US Dollar, and Sterling are accepted in some tourist destinations, the Moroccan currency (the Moroccan Dirham) is necessary for day-to-day transactions. Dirham may be received via bureau de change in airports, big banks, and hotels or through cash machines, which are widely available in major towns and cities and accept most credit and debit cards. Outside of Morocco, several bureaus de change now provide Dirham. However, they tend to give bad conversion rates. The simplest and cheapest approach is to use a debit card at an ATM. Unfortunately, cash points are scarce in rural and small towns, and credit cards are frequently refused. In any case, notify your bank ahead of time if you plan to use a card to avoid any transactions being declined as a fraud prevention precaution. The Moroccan central bank determines the value of the Moroccan Dirham. Some larger merchants take Euros and British Pounds Sterling. Traveler's checks are handy in an emergency, but cashing them might take longer. To swap excess Dirham, you'll need a currency exchange slip.

• Is vegetarian / vegan / gluten free food available in Morocco?

  Stop fretting if you're coming to Morocco and wondering if there will be enough excellent cuisine to enjoy as a vegetarian. Moroccans like meat and frequently offer it as the main course, but there are plenty of tasty vegetarian choices! When it comes to a gluten-free diet, the good news is that Morocco now provides a plethora of gluten-free dining and shopping alternatives. Greenmarkets, vegetarian and bio eateries, and gluten-free pastry shops may be found in Marrakech and Casablanca, and Essaouira on the coast.

• Is Wi-Fi widely available in Morocco?

  Wi-Fi is widely available in Morocco. However, it is not always dependable. Cafes, restaurants, airports, and hotels/Riads frequently offer free Wi-Fi. If you wish to use the Internet at a cafe or restaurant, it is assumed that you will purchase a cup of coffee or a meal. The primary issue with free Wi-Fi hotspots is that the signal might be spotty (based on location).

• Can i bring a drone to Morocco?

  For security concerns, the government has restricted the import of drones since March 2015. This implies that drones are prohibited in Morocco and all locations and will undoubtedly be confiscated during airport security.

Covid 19

• What are the steps to be taken by travellers to come to Morocco?

  Passengers over 12 years old traveling to Morocco must present a vaccination pass, or a negative PCR test result in less than 72 hours old before boarding the plane. You should note that all vaccine passes issued by other countries are accepted as long as they are valid in their country of emission. In addition, before boarding, passengers must present a health form, duly completed, including the passenger's address and two telephone numbers to locate them during their stay.

• What measures are implemented in case of positive cases?

  There are two types of positive cases: standard and complex and critical cases. After their arrival with a standard diagnosis, the positive people will have to observe sanitary confinement in their place of residence with a careful follow-up. As for complicated cases, they will be taken care of in hospitals, public or private, according to the national protocol in the application.

• What are the entry requirements to Morocco for children?

  There are no entry requirements for children under 12 years of age.

• What is the Covid-19 health situation in Morocco?

  For more information on the covid-19 health situation in Morocco, click on the following link: :  http://www.covidmaroc.ma/

• What are the sanitary measures to be respected in Morocco?

  As part of the fight against the spread of the Covid-19 pandemic, Morocco ensures the application of health measures recommended by the World Health Organization (WHO) for the safety and health of everyone.
  For your safety and the safety of others during your stay in Morocco, it is necessary to
  Wash your hands regularly for 20 seconds with soap or a hydro-alcoholic solution.
  Cough or sneeze into your elbow or a single-use handkerchief and dispose of it in a garbage can.
  Maintain a distance of 1.5m with your interlocutor.
  Avoid hand gestures, hugs, and kisses, and make sure the mask is worn.
  Take all precautions when going out.
  

Shared Desert Tours

• Are Group shared desert tours good for me?

  The prices of our shared desert tours from Marrakech are very competitive. If you limit your expectations, you are an easy-going seasoned traveler, don’t care too much about the little details, and want to make new friends during the tour; we are sure you will enjoy it. If not, we have a wide selection of private tours designed for discerning travelers who want to make the most out of their time. Price-wise, there is quite a significant difference between private and group shared desert tours, which explains it all.

• I only have 2 days to spare for a desert tour, is your 2-day Zagora Shared desert tour good for me?

  If you can’t spare more than two days for a desert trip from Marrakech, you are left with the only choice available: 2 day Zagora tour. However, you need to be aware that you will spend most of the day in the minibus. Once you are in Zagora, it will be a flat rock desert. There are barely any sand dunes in Zagora. On the way back to Marrakech, you will drive around the same route again, and it might be boring to some.

• Are your Shared desert tours guided?

  English-speaking drivers lead our shared Marrakech desert tours. Some might be satisfied with their English; some guests are not. Please note your drivers are not Official guides. They try their best to keep you safe, entertained, and answer your questions, while they focus more on their primary duty: Driving long hours to Merzouga and back to Marrakech.

• What happens if the minimum participants are not reached on your Marrakech shared desert tours and day trips?

  There are no minimum participants required on our shared desert tours. Our tours are guaranteed to depart every day, no matter how many participants are signed in.

Private Desert Tours

• Do you offer an escorting licensed guide on your private tours?

  While we try to keep our private tours cost down for you, we select well-educated, knowledgeable, and courteous drivers (99% of our private tour guests were satisfied so far). But if you have academic topics or special interests to cover on your tours, we suggest having a licensed escorting guide. We will be happy to hire one for an extra 120.00 Euros a day.

• Can we choose different accommodation than the one you are offering for your tours?

  While we do our best to offer you the best value for your money when selecting our Riads, lodges, and desert camps, you might have special reasons to choose different accommodations for your tours. We will be happy to adjust our Morocco desert tour prices accordingly.

• How early should we book our private Morocco Tours?

  While we offer a 100% COVID refund and an apparent standard times cancelation policy, We recommend booking your Morocco desert tours with us as early as possible to guarantee our advertised Riads, lodges, and desert camps. Unfortunately, they are all pretty small with limited availability, especially in peak seasons.

• We are a couple, and we are interested to join a small group of 4 or 6 on a private tour. Is that possible?

  Unfortunately, we tried this before, and it didn’t work. Our private Morocco tours are private. The tour price depends on how many participants are in your party.

• We are ready to book our tour but we haven’t booked a hotel where to be picked up for the tour. What shall we do?

  You can book your Morocco desert tour, and on the pick-up hotel section, just put TBC (To be confirmed ), and update us by email once you finalize your hotel booking.

Sahara Desert Camp

• What happens to our luggage before we ride camels to the desert camp?

  Comfortable desert camp:
  Please make sure you have a rack sac ready upon arrival to Merzouga to carry you on the camel ride to your desert camp. The rest of your luggage will be kept safe at the camp operator’s lodge or inside your minibus trunk.
  Luxury desert camp:
  You can choose to have a rack sac ready once in Merzouga to carry with you to the camp or take all your luggage in a separate vehicle to your tent while you ride camels.

• Do we need sleeping bags for the Sahara desert camp?

  No, you don’t. The camps we are using for our Moroccan desert trips supply sleeping equipment there. During the winter, enough warm blankets will be provided, but you will need warm thermal clothes to keep you warm at night (Dec, Jan, and Feb).

• Do we need to bring our towels and shower condiments for the desert camp?

  Yes, please. However, towels and shower condiments are supplied in your tent on our luxury desert camps.

• Can we choose to upgrade our tents once in the desert camp?

  Unfortunately, you can’t. During your booking process or at least 24 hours before departure, such a decision must be made during your booking process. Standard, comfortable and luxury camps are separate from one another. They are all located in different areas and operated by other camp operators.

• Is there electricity in the tents? Where can we charge our phones and cameras?

  Electricity plugins are available in luxury desert camp tents only. In comfortable camps, they are available in public areas (restaurants). However, by midnight, electric generators are turned off.

Deposits and payments

• Can we book our tour directly from you when we arrive in Marrakech? Where your office is located?

  Yes, you can. Provided there is availability. Our shared tours fill up at least 3 or 4 days in advance. Our office is outside the Medina in an office building about a 20-minute drive from Jamaa Elfna Square. Please click here to get directions.

• How do i pay the remaining balance?

  SHARED TOURS:
  Onsite on the tour day to our staff in cash only, Moroccan Dirhams, Euros, US dollars, or Sterling. If you insist on paying by card or via PayPal, additional fees will apply: 5% processing fee + 20% VAT
  PPRIVATE TOURS:
  Onsite on the tour day in cash: Moroccan Dirhams, Euros, US dollars, or Sterling. Should you wish to pay the remaining balance by credit card or PayPal, and processing fee of 5% will be charged.

• What currencies do you accept for the remaining balance?

  We do accept Moroccan Dirhams Euros, US Dollars, and Sterling. Please refer to xe.com as a conversion base.

• I do not have a PayPal account, how shall i pay for a tour deposit?

  If you do not have a PayPal account, you can still complete your PayPal payment by providing your credit card information. PayPal accepts all major credit cards and debit cards. Please note that PayPal does not share your credit card information with us.