We went on the 3 day Sahara Tour as family of 4 in April. The tour was the best part of our holiday to Morocco. The tour manager had great communication and always responded to all my queries before and during the trip. He made the trip run as smoothly as possible. The driver Reda was great too, spoke English and great company with good knowledge of the route. He stopped many times on the way to take photos and see some stunning views of the Atlas Mountains.
The first night we stopped at the Panoramic guesthouse which was a pleasant surprise, clean and comfortable with great views. The dinner and breakfast was included and was fine. The next day we left at 9am for journey to Merzouga camp stopping again for many photos. The next part was the camel ride to the camp, about an hour and half was amazing, we loved it and they stopped in the dunes for sunset which was beautiful.
When we arrived at the camp there was some issues with us being taken to the normal camp by mistake when we paid extra to be upgraded for the Luxury camp. After a bit of a messy arrival and confusion they drove us to the 'luxury' camp. Our tent had 4 single beds to our disappointment nothing really luxury inside. The worst part was they had no cold water and when asked they gave us water that was warm. It's surprising they were not prepared for this simple request and then the manager started rowing with us over our meal that water is not included but charged extra. Not once did we say we won't pay extra but assumed that for the upgrade to
luxury we would have some chilled water available. After contact with the tour manager he sorted it out, we got our beds fixed to 1 double and 2 single and cold water to drink! If you go for the upgrade, I think the Oasis camp is much better, they had no availability when we went so this was all that was left. The next morning, breakfast was a good selection and staff were good to us.
Overall the tour is really well worth it, you get to see Morocco and the journey was fine. We really enjoyed it despite the few problems at the camp.